Policies

All the U.S. orders will be shipped via Fedex Standard with a charge of shipping and handling fee based on the package’s weight and dimension. Client will receive a Shipment Confirmation email once the order has been shipped containing the tracking number(s). The tracking number will be active within 24 hours.

The international order will be shipped via various carriers based on the client’s request and local preference.

Kendall Scientific accepts client’s carrier account to ship the orders with a stocking and handling fee of $29.

Kendall Scientific is not responsible for any customs and taxes applied to the order. All fees imposed during or after shipping are the responsibility of the customer.

For any catalog product purchased directly from Kendall Scientific, customers may contact Kendall Scientific for a replacement of the product with an identical or similar product at no charge if the product does not meet the performance standards indicated in our product description. This policy is valid for 30 days from the date of purchase and only applies to catalog products. To request a replacement, please contact us via service@kendallscientific.com. For custom projects, please refer to the original project quotation for return and refund policies.

Kendall Scientific will offer a refund for the undelivered peptide.

To request a refund to all the other products, please contact Customer Service at service@kendallscientific.com. Please include your order information in the request so our technical support can better assist you.

Kendall Scientific accepts international orders globally except the sanctioned nations published by OFAC. The acceptable transaction currency is U.S. dollar and the appropriate payment method is wire transfer.